Frequently asked questions…

Ordering CDs from Marquis
Is your site secure?
How much do CDs and DVDs cost?
How much is shipping?
How are my CDs shipped?
When will my order arrive?
I need my order right away. Can you help?
Do I have to live in a specific country to place an order?
How do I order on-line?
How do I order off-line?
What telephone number do I call to place an order?
Where do I send an order by mail?
What happens if a CD is out of stock?
How do I pay?
Do I have to pay taxes on my purchases?
Can I buy a gift, and have it sent it to another address? Will you wrap my gift?
Can you help me choose the right gift?
What is your return policy?
Can I return a CD that I received as a gift?
How do I return an item?
Who do I call if I have a problem or question about my order?

About our website

How do I listen to "RADIO MARQUIS"
How do I listen to sound samples?

How can I obtain sheet music?
Can I send my audition tape, CD demo to Marquis for consideration?
Are your CDs available in stores?
How can I be added to your mailing list?
Will I end up getting unwanted mail from people and organizations I don’t know?
What if I have more questions?

Ordering CDs from Marquis:

Is your site secure?
Yes, we use a secure server. Look for the lock symbol as you complete your order.

How much do CDs and DVDs cost?
CDs are CAN $16.98 each, except CDs in the Orion Master Recordings budget series, which are CAN $9.98 each. Two-CD sets are $19.98. DVDs are $19.98. Prevailing exchange rates apply on foreign currencies.

How much is shipping?
Shipping to North American addresses: FREE on orders over $18, and $3.50 for orders of $18 or less.

Outside North America: $15.

If you’re having CDs sent to more than one adress, there above rates apply for each additional address.

How are my CDs shipped?
We ship from Toronto around the world, First Class Mail in Canada and Air Mail to the rest of the world. All items are carefully packaged to prevent damage during transit. Marquis tries to provide the best shipping service and lowest cost for our customers.

When will my order arrive?
Most orders are mailed within 48 hours. Canadian orders can be expected to arrive within a week. American and international orders will take a little longer because they have to cross international borders and are handled by more than one postal system.

I need my order right away. Can you help?
We can arrange faster delivery by UPS or FedEx and will calculate the additional charge for you. Call us or send us an email for more information for those last-minute gifts.

Do I have to live in a specific country to place an order?
You can order Marquis music from anywhere at any time. We ship around the world via Air Mail.

How do I order on-line?
To order a CD, go to the page that features the CD, enter the number of CDs you want in the "Quantity" box, and click the "Add to Shopping Cart" button. When you finish shopping, you can see what’s in your Shopping Cart by clicking the "View Shopping Cart" button found on many pages of our site. From there, click the "Checkout" button. You will be taken to our order form. When it's completed, your order will be sent directly to Marquis in Toronto. You will receive a confirmation of your order by e-mail from Marquis.

How do I order off-line?
Use the online order area for Phone orders, or print out this form. You can then send us your order by mail. Or order by phone. If you order by mail, you can pay by Visa, MasterCard, email transfer, or by cheque (North America) or international money order (world-wide).

What telephone number do I call to place an order?
Call 888-627-6165 - toll free from anywhere in North America, or 416-690-7662 from outside North America.

Where do I send an order by mail?
Marquis Classics, 30 Kenilworth Avenue, Toronto, Ontario M4L 3S3, Canada

What happens if a CD is out of stock?
This hardly ever happens, but if it does we will contact you and you’ll be given some choices. If the CD will be available soon, it can be shipped at a later date with no additional shipping charge. Or, you may choose another CD. If you prefer, we will simply refund your money.

How do I pay?
All orders are pre-paid, so we need your Visa or MasterCard number and expiry date. This is a SECURE SITE. However, if you prefer, you can phone us with your credit card number separately. We will not process your payment until your order has been shipped. If you would like to pay by cheque or money order, read “How to Order Off-line” (see above) for information about ordering by mail.

Do I have to pay taxes on my purchases?
There are no taxes on shipments outside Canada. Canadians will have GST or HST added to their total order (including shipping). As of January 1, 2014, the tax rates are: 5% for BC, AB, SK, MB, PQ / 14% for PEI / 13% for NB and NF and ON / 15% for NS.

Can I buy a gift and have it sent it to another address? Will you wrap my gift?
Absolutely! When you place your order, use the "Ship-to" section for the other person’s address. Use the "Special Instructions" box of the on-line order form to request our gift-wrapping service. In that same box, remember to include a personal message for the gift card!

Can you help me choose the right gift?
If you’re not sure what to get that special someone, feel free to call us for gift advice. We would be pleased to help you in your gift selection.

What is your return policy?
If for any reason you’re not completely satisfied with your purchase we will gladly accept a return for exchange or for refund (less shipping and handling). Just return the CD to us within 30 days.

Can I return a CD that I received as a gift?
We will gladly exchange a CD ordered directly from Marquis as a gift. Just let us know who sent the gift.

How do I return an item?
To return a Marquis purchase, please return the CD(s) in the same or similar packaging to Marquis. If possible, please include your invoice or sales receipt along with your preference for exchange or refund. If you no longer have your receipt or invoice, please include your name and full address.

Who do I call if I have a problem or question about my order?
Order problems are rare. We have been shipping CDs around the world for more than twenty years, and have many happy repeat customers. But should you have a problem or question, contact us at 888-627-6165 (North America) or 416-690-7662 (outside North America). Or e-mail us at info@marquisclassics.com. Our office hours are 9:00am to 5:00pm eastern time, Monday to Friday.

About our website:

How do I listen to "RADIO MARQUIS"?
RADIO MARQUIS lets you listen to ten great Marquis tracks while you are shopping. To hear this music, you need Flash. If RADIO MARQUIS does not play, go to the Macromedia Flash site to download this free software

How do I listen to sound samples?
Many CD pages on our site have links to sound samples. To play these samples in mono or stereo, click on the button.

How can I obtain sheet music?
We don’t sell or have sheet music available for our recordings. There are many excellent sheet music sites available on the internet. Try searching by the title of the work you are after. If after your search, you still cannot locate what you’re looking for, contact us. Occasionally Marquis artists have more information, and we would be happy to forward your questions.

Can I send my audition tape, CD demo to Marquis for consideration?
If you believe that you have a recording that demonstrates quality musicianship and fits the Marquis catalogue, we are interested in hearing your music. In addition to your demo, you should include your phone number and return address; a biography and press clippings, if available. We try to give each artist and their music the time they deserve when reviewing the packages, so we ask for your patience in receiving a response. This can take some time -- about three to four months.

Are your CDs available in stores?
In North America and many other countries across Europe and Asia our CDs, particularly new releases, are available in major record stores. For older titles, you may have to place a special order from your favourite record store – or you can always order directly from this site. You can also find us at on-line retailers, such as Amazon. Our titles are also available internationally for legal download at iTunes.

How can I be added to your mailing list?
Just ask! Whether by telephone, fax, snail mail or email, send us your mailing and/or email address and we will be happy to add you to our mailing list. You can request to unsubscribe from our mailing list at any time. If you would like to receive our newsletter, just enter your email address in the space provided at the bottom of the Marquis homepage, and click on “submit”.

Will I end up receiving unwanted mail from people and organizations I don’t know?
Our mailing list is very important to us, and therefore it is important that we respect the privacy of all of those people who have requested to be part of the Marquis mailing list. We do not share our list.

What if I have more questions?
Just give us a call! Telephone: 888-627-6165. Outside North America call 416-690-7662. We are pleased to answer your questions about the CDs in our catalog, ordering and paying for CDs, and the status of orders that are in process.